glorianevio operates as an online education platform based in Australia, specializing in financial statement analysis education. Our registered office is at 35 Peel St, South Brisbane QLD 4101, Australia. When we refer to "we," "us," or "glorianevio" in this policy, we're talking about our company and its educational services.

Under the Australian Privacy Act 1988, including the Australian Privacy Principles (APPs), we're required to protect your personal information. We're committed to transparency about our data practices.

We collect different types of information depending on how you interact with our platform. Here's what we gather and why:

We don't sell your personal information to third parties. That's not our business model, and frankly, we think it's a terrible practice.

Your information helps us run our educational platform effectively. Here are the specific ways we use it:

• Providing access to your enrolled courses and learning materials
• Tracking your educational progress and issuing certificates when you complete programs
• Sending you course updates, important announcements, and administrative messages
• Processing payments and maintaining financial records as required by law
• Responding to your support requests and answering questions
• Improving our course content based on how students interact with materials
• Detecting and preventing fraudulent activities or security breaches
• Complying with Australian taxation and business record-keeping requirements

We're not in the business of selling or renting your data. However, we do share information with specific service providers who help us operate:

• Payment Processors: To handle course enrollments and refunds securely. They maintain their own strict security standards and don't store your complete card details on our systems.
• Cloud Hosting Services: Your course data is stored on secure Australian-based servers. These providers are bound by confidentiality agreements.
• Email Service Providers: To send course materials, receipts, and communications. They can't use your email for their own purposes.
• Analytics Tools: To understand how students use our platform (in aggregate, anonymized form). This helps us improve the learning experience.
• Legal Requirements: If required by Australian law, court order, or government authority. We'll notify you if legally permitted to do so.

All third-party service providers must comply with Australian privacy laws and maintain appropriate security measures. We choose partners carefully and review their practices regularly.

Security isn't just a checkbox for us. We implement multiple layers of protection:

• Encryption of data in transit using industry-standard TLS protocols
• Encrypted storage of sensitive personal information
• Regular security audits and vulnerability assessments
• Access controls ensuring only authorized staff can view personal data
• Secure password requirements with salted hashing
• Automatic logout after periods of inactivity
• Regular backups stored in secure, geographically separate locations
• Incident response procedures for potential data breaches

Despite our best efforts, no online service is 100% secure. If we experience a data breach that's likely to result in serious harm, we'll notify affected users and the Office of the Australian Information Commissioner as required by law.

Under Australian privacy law, you have specific rights regarding your personal information. Here's what you can do:

• Access Your Information: Request a copy of the personal data we hold about you. We'll provide this within 30 days, typically in a portable format.
• Correct Inaccurate Data: Ask us to update or correct information that's wrong or outdated. You can update most details directly in your account settings.
• Delete Your Data: Request deletion of your personal information. We'll comply unless we're legally required to keep certain records (like tax documentation).
• Restrict Processing: Ask us to limit how we use your information in certain circumstances, such as while we verify its accuracy.
• Object to Processing: Opt out of specific uses of your data, particularly for marketing purposes.
• Data Portability: Receive your information in a structured, commonly used format to transfer to another service.

We keep your information only as long as necessary for the purposes described in this policy or as required by law. Here are our retention periods:

• Active account information: Retained while your account is active plus 2 years after closure
• Course progress and certificates: Kept for 7 years to verify completion and support career development
• Financial records: Maintained for 7 years as required by Australian tax law
• Support communications: Stored for 3 years after the last interaction
• Marketing consent records: Kept for 3 years after withdrawal of consent
• Technical logs: Deleted after 12 months unless needed for security investigations

After these periods, we securely delete or anonymize your information so it can no longer identify you.

Like most websites, we use cookies and similar technologies. Here's what they do and how to control them:

Essential Cookies: Required for the platform to function. These remember your login status and course progress. You can't disable these without affecting platform functionality.

Analytics Cookies: Help us understand how students use the platform. We use this data in aggregate form to improve course design. You can opt out through your account settings.

Preference Cookies: Remember your settings like video quality or preferred learning format. These make your experience more convenient.

You can control cookies through your browser settings. Keep in mind that disabling certain cookies may limit platform functionality. Our cookie banner lets you adjust preferences when you first visit.

Our courses are designed for adult learners. We don't knowingly collect information from anyone under 18 years of age. If you're under 18, you'll need parental consent to create an account.

If we discover we've inadvertently collected information from someone under 18 without proper consent, we'll delete it promptly. Parents or guardians who believe we've collected information from their child should contact us immediately.

We primarily store data in Australia. However, some service providers may process data internationally. When this happens, we ensure:

• The receiving country has adequate privacy protections
• Contractual safeguards are in place to protect your information
• Data is encrypted during transfer and storage
• We maintain oversight of how international providers handle your data

We'll always prioritize Australian-based services when suitable options exist.

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on the platform.

The "Effective Date" at the top shows when this policy was last updated. We encourage you to review it periodically. Continued use of our services after changes indicates acceptance of the updated policy.

Previous versions are archived and available upon request if you want to review what changed.

If you're not satisfied with how we've handled your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

We'd appreciate the opportunity to address your concerns first. Contact us directly, and we'll do our best to resolve any issues.